Your Privacy Is Our Priority

Bets365 Privacy Policy – How Your Data Is Kept Safe

At bets365, your data is treated like a trust. This page clearly explains — in Bengali — what information is collected, why it's collected, how it's stored, and what rights you have.

Last Updated: 1 January 2026
🔒

How We Protect Your Privacy

SSL Encryption

Every transaction and piece of data on bets365 is encrypted with 256-bit SSL technology — the same level of security used by banks.

Your Data Is Never Sold

Bets365 never sells your personal data to advertisers or third parties. Your information is used solely to provide you with our services.

Minimal Data Collection

We only collect the information needed to provide our services — nothing more is requested or stored.

You're in Control

You can request to view, correct, or delete your information at any time. This is your right.

Regular Security Audits

Our systems undergo regular security audits. Any vulnerabilities identified are addressed promptly.

A Transparent Policy in Bangla

The bets365 Privacy Policy is written in plain, simple language. Nothing is buried in legal jargon. What it says is what applies.

By using bets365, you agree to this Privacy Policy. If you have any questions, feel free to contact our support team at any time — support@bets365.im

1 What Information We Collect

Bets365 collects certain information from you because without it, we simply can't deliver a quality service. We only collect what is genuinely necessary.

Information You Provide Directly:

  • Full Name & Date of Birth (as per NID)
  • Mobile Number & Email Address
  • Current Address & District
  • National ID (NID) Number — for KYC verification
  • Payment Method Details (bKash/Nagad/Rocket number)

Automatically Collected Information:

  • IP Address & Device Type
  • Browser Type & Operating System
  • Time Spent on Platform & Usage Patterns
  • Login History & Session Data
  • Transaction History (amount, time, method)

We never store your full payment card number or complete bank account details. Payment information is handled through secure third-party processors.

2 How and Why Your Data Is Used

Bets365 uses your data only for specific, defined purposes — nothing beyond that.

Purpose of Use Data Used Legal Basis
Account Creation & Management Name, Email, Mobile Contractual Necessity
KYC & Age Verification NID, Date of Birth Legal Obligations
Payment Processing Payment Method Details Contractual Necessity
Fraud Prevention IP, Device & Transaction History Legitimate Interest
Customer Support Account & Transaction Information Contractual Necessity
Promotions & Offers (Email) Email & Preference Data Consent Required

If you no longer wish to receive marketing emails or notifications, you can opt out at any time via Settings or by contacting Support. It's your choice — we never push it on you.

3 Who Is Your Data Shared With?

Bets365 does not sell your data. However, information may be shared with specific parties under certain defined circumstances.

When Information Is Shared:

  • Payment Processors: Necessary information is shared with bKash, Nagad, or Rocket to process your transactions.
  • KYC Partners: Licensed third-party providers may be used for identity verification purposes.
  • Regulatory Authority: Disclosure of information to government or regulatory authorities may be required to fulfill legal obligations.
  • Fraud Prevention: Assistance to law enforcement agencies in combating cybercrime.

bets365 never sells or transfers your information to advertisers, data brokers, or unrelated third parties.

All third parties we work with are bound by strict confidentiality agreements and may only use your data for specified purposes.

4 Cookies & Tracking Technologies

Bets365 uses cookies on its website and app. Cookies are small text files stored in your browser that help enhance your experience.

Types of Cookies We Use:

  • Essential Cookies: Maintaining login state and managing sessions — the site cannot function without these.
  • Functional Cookies: Remembers your preferred language, theme, and settings.
  • Analytical Cookies: To understand which pages are most visited — helping us improve the site.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.

We do not use any cross-site tracking or third-party advertising tracking cookies.

5 How Long Is Your Data Retained?

Bets365 does not retain your information indefinitely. A specific retention period is set for each type of data.

Data Type Retention Period
Account Information (Active) For as long as the account remains active
KYC Documents 5 years after account closure
Transaction History 5–7 years as required by law
Support Conversations 2 years after last contact
Marketing Preferences Until consent is withdrawn
Logs & Access Data 90 Days

Once the retention period ends, data is securely deleted or anonymized so that individuals can no longer be identified.

6 Your Rights Over Your Data

You have important rights over your personal data. bets365 respects those rights and will respond to any request within 30 days of receipt.

Right to Access

The right to request access to any personal data we hold about you.

Right to Rectification

The right to request correction of inaccurate or outdated information.

Right to Erasure

The right to request deletion of your data under certain circumstances.

Right to Restrict Processing

The right to request that your data be excluded from specific uses.

Right to Data Portability

The right to request your data in a machine-readable format.

Right to Object

The right to object to your information being used for marketing or specific purposes.

To exercise these rights, email us at: privacy@bets365.im — We will respond within 30 days.

7 Protection of Children's Data

Bets365 strictly prohibits participation by anyone under the age of 18. We do not knowingly collect any data from minors.

Date of birth is verified at registration. If any account holder is found to be under 18, the account is immediately suspended and all associated data is deleted.

If you become aware that a minor is using our platform, please contact us — we will take immediate action.

8 Security Measures & Technology

Bets365 uses industry-standard security technology to protect your data. This isn't just policy on paper — it's actively implemented across our systems.

  • 256-bit SSL/TLS encryption on all data transfers.
  • Sensitive data stored in the database is encrypted using AES-256.
  • 24/7 automated threat detection system.
  • Strict staff access controls — no one can view your data unless it is required for their role.
  • Regular third-party security audits (penetration testing).
  • In the event of a data breach, affected members will be notified within 72 hours.

If you notice any security issue, please contact us. We appreciate and acknowledge members who report responsibly.

9 Changes to This Policy

Bets365 may update this privacy policy from time to time — due to legal changes, new services, or enhanced security measures. Members will be notified in advance of any significant changes.

You will be notified by email or app notification 30 days before any changes take effect. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

Check the "Last Updated" date at the top of this page to see when the policy was most recently revised.

10 Contact Us

For any privacy-related questions, requests, or concerns, please reach out to our dedicated privacy team.

  • Email: privacy@bets365.im
  • Support Email: support@bets365.im
  • Live Chat: At any time by logging into the platform
  • Response Time: Typically within 3 business days

We speak Bengali and respond in Bengali. No matter how complex your question, don't hesitate to ask.

Member FAQs

bets365 offers betting on football, tennis, badminton, basketball, and many more sports. Football has the widest coverage — including the Premier League, La Liga, Bundesliga, Serie A, Champions League, and the Bangladesh Premier League. To place a bet, go to the Sports section and select your preferred sport. Then choose a match from the list. You'll find a wide range of betting markets — Match Winner, First Goalscorer, Half-Time Score, Total Goals, and more. Select your preferred odds and they'll be added to your betslip; enter your stake and confirm. You can also place real-time bets on live matches.

Withdrawing from bets365 is straightforward and typically fast. Log in and go to the Wallet or Cashier section, then click "Withdrawal" or "Withdraw Funds." Choose your amount and preferred method — bKash, Nagad, or Rocket. Processing time for standard members is 1 to 24 hours. VIP Gold members and above receive instant processing. Minimum withdrawal is ৳500. With KYC verification completed, larger amounts are processed without any hassle. Keep in mind that winnings from bonuses require wagering conditions to be met before withdrawal — your main balance can be withdrawn at any time.
🛡️

Your data is safe — join with complete peace of mind

Your privacy is our top priority at bets365. Register today and play in a safe, secure environment.

18+ | Responsible Gaming | Terms & Conditions

বাংলা